Key Telephone Systems Vs VoIP-IP PBX Phone Systems

What is the difference between a Key Telephone System & a PBX Phone System? With the introduction of VoIP or IP Phone Systems, this old-technology question is becoming all the more relevant in your final decision to purchase the right phone system today.

I have cut and pasted the following text from a Google search, just to show you a classic example of a technically correct explanation for this question that would not only be technical jargon to you, but also throw up a bunch of new questions.

A key system has telephones with multiple buttons that permit the user to directly select the telephone company’s central office phone lines. A key telephone system (KTS) is not a switch.

A private branch exchange (PBX) allows several trunks (outside lines) from the central office to be shared and the switching for selecting these lines is within the PBX. A PBX is sometimes referred to as a phone switch.

Key systems are usually found in small companies where few features are required. A PBX is usually found in larger companies that need more capabilities.

Was I right?

Questions?

– What is a switch? What is central office?- I didn’t quite understand why PBX is a phone switch and the KTS is not a switch?

– Why do I care? All I want is one phone on my desk for all my lines.

– It is great to get lots of features, but I still don’t know what I need and what I don’t.

– I am a small business, so do I have to look out for a Key Telephone System?
– Is the PBX Phone system not for me?
– Is the PBX more expensive?
– Well I don”t want to be stuck with something that is having few features, so what do I do?
– What are the features that a Key Telephone System has and the PBX doesn’t?

– I do know somebody who has a business phone system and he says its a PBX… he has a staff of six!! And I am confused! Did he get cheated? or Did he pay too much for something he didn’t need?
– Gosh, I can understand that there are different makes and models, but now I have to deal with different architectures in phone systems?
– Help!

Ok. Here is our version of the explanation…

And this is really the most important thing you will ever need to know in today’s market, where there are hundreds of new phone systems with VoIP technology, IP PBX Systems, IP Phone Systems that are competing with the Panasonic, Nortel, Avaya, NEC, Samsung types.

Just recently during a sales meeting, a prospective client was all in favour of the new VoIP PBX, but it was this KEY difference, (no pun intended!) that made them reject the VoIP PBX and choose the Traditional Key Telephone System from a well established manufacturer.

What was this “key “difference?

Key System Functionality is seen when each business phone or extension connected to your business phone system is able to have a button (called Line or CO Button) dedicated for each Phone Line that you have for calling out i.e. the local telephone company or CO lines.

When you press this Line Button on your phone, you are actually connected to one of the CO Lines from your phone company.

Lets say you have subscribed for 4 business telephone lines from your local phone company then you will have Line 1, Line 2, Line 3 and Line 4 Buttons on your business phone.

You are able to pick and choose what ever line you want to dial out. Also if one of the lines is faulty you will actually hear a crackling or if it is dead then you will hear nothing except a slight hiss. In short you are able to SEE all your lines coming into the office.

You are also able to see the status when someone in the office is using any of the CO Lines, because the corresponding Line Button will be lit up RED or have a Black Triangle against it (this feature is available in all business phone systems with slight variations.) If you press this Lit up Line Button, it will beep at you and if you have a display, it will show you the current status as LINE BUSY.

Based on my experience in the practical world, KEY Telephone Systems HAVE All and more features than PBX phone systems.

In fact this very feature of Having Line Buttons or Line Presence is a HUGE factor for most small businesses who usually have about 3 to 8 CO Lines and about 3 to 25 phones.

And what is a PBX Telephone System?

In fact, the PBX Telephone System, in the practical sense, does not have the Line Presence feature or CO Line Button feature at all!

Which makes the PBX System a bit inferior when compared to a Key Telephone System. Doesn’t it? Well, take my word..this is true. Key Telephone Systems have all the features you will possibly need, whether you are a big business or a small business.

It is true, though, that if you are a very very large business , like Microsoft, or GE or AT&T etc. i.e if you need lots and lots of CO Lines than the number of buttons on your business phone, then you would go for a pure PBX Telephone System.

(That doesn’t mean you cannot use a Key Telephone System for large organizations…Key Telephone Systems can be SETUP as PBX systems, but PBX systems CANNOT be setup as Key Telephone Systems.)

How do you setup a Key Telephone System as a PBX?

Very simple. Just remove all Line Buttons from your Key Telephone, and use “9” on your dial pad to get the first available line to dial out. That’s the exact difference between an IP PBX and the Traditional Phone System. You will not be able to put a line on hold at one phone, and take it on another phone. Simply because you do not have individual line buttons on an IP PBX Phone.

A PBX or Private Branch Exchange, is a business phone system that doesn’t need the ability to have Line Presence on all its business phones or extensions. Now there are technical differences in how they work, as a switch, etc etc. but when it comes to your understanding,that is the KEY feature.

Both phone systems have the ability to handle multiple lines, multiple conversations, auto-attendant, voice mail boxes, for a wide range of office sizes.

The critical point is that most of the IP PBX Systems or IP Phone Systems or VoIP Phone Systems DO NOT have the Line Presence feature.

And if you think that’s important to you, just like our last client did, then please don’t opt for the IP PBX System! VoIP PBX or IP PBX may not be for everybody.

But if you do need some great features, unlimited voicemail ports, voice-mail to email, unlimited extension capability, menu driven web interface for programming, call centre features, off-site remote extension included in the base price, then this is the system for you.

Find the Best Local US Phone Company For Both Landlines and Cell Phones

Many people wonder often about the best long distance phone service carrier that also provides the best local phone services. For many American’s, there will be many different options to choose from, however the best options that provide local long distance calling are often hard to find. The best local phone services are going to be both landline and cell phone capable, and if you search hard enough, can find these gems.

If you are out in the eastern united states, you want to have reliability for your local calling area as well as a cheap price so that you aren’t paying an arm and a leg. If you are in the eastern states and want the best local phone service, the most highly regarded service company is going to be Metro PCS.

The price you pay on Metro PCS is going to save you a lot of money compared to the large companies that inhabit the region. Companies such as T-Mobile, AT&T, and Verizon all offer services out on the east coast, however their coverage isn’t going to be as dedicated as the companies such as Metro PCS whose sole mission is to provide coverage to these area’s.

Rate plans start as low as $30 dollars a month for unlimited local calling. Other nationwide carriers charge as much as $40 dollars for only a fraction of the minutes. Your best money saving opportunity is going to come with these small tier companies.

Another option you can explore to get the best long distance phone service carrier, is to ask your cell phone provider about home telephone service. If you want a state to state phone service carrier that is actually a home phone, you can get extremely good deals with your current provider generally.

T-Mobile for example, offers a $10 dollar per month home phone service that covers nationwide and includes local & long calling. All that’s required is that you have a current cell phone plan with them and have home internet service through another provider and you can have unlimited calling that easily!

If you located in the central US or along the west coast, you would not be able to find service through Metro PCS as indicated above. Finding a good company for this part of the nation could be a daunting task, however there are companies that exist that give excellent local phone service and provide excellent coverage for a cheap price.

In central America as well as further west, you can use a company named Cricket Wireless. Cricket offers much of the same that Metro PCS offers but is dedicated for the central and western portions of the United States. Unlimited plans start at $30 dollars a month and you can have stylish cell phone styles to compliment your excellent phone services.

Since many people seek out a good long distance phone service carrier that provides local long distance calling, these options above should help make the search a little bit easier as it can be difficult to find a reliable company that offers great services. It’s important to save money any way that you can, and these companies above will provide the best money saving options anyone would be happy to use.

Hi,

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How Does a VOIP Business Phone System Work?

Many businesses are now considering moving their business phone systems to VOIP. But VOIP phone systems are very different from the traditional phone services you are used to. Consider this:

When you buy traditional phone service from the “phone company”, they run a set of copper wires from their central office to your facility. If you need to have more than one phone call going at a time, you will need multiple pairs of copper. The phone company assigns a phone number to that line, one of a limited number that are available to that central office. (In other words, if your phone central office is in Elk City and you want an Oakville phone number, it’s a major issue and is going to cost a lot.)

Once the line(s) are wired to your office, you are pretty much on your own. You can either wire the lines to specific phones or you can wire them into some sort of very expensive PBX box that will handle such things as message storage, routing, etc. If you want special features like caller id or centrex switching, expect to pay dearly for it.

In contrast, a VOIP system is totally different. You specify a phone number that you want, which can be local to any city in the US. Instead of running a pair of copper wires to your destination with that number, calls to that number are instead routed to the VOIP company’s switch. Phones in your facility are connected to your internet connection and from there connect directly to the VOIP company switch. Since the VOIP company switch is on the internet (with a fixed IP address), your phones can be anywhere an internet connection exists, not just in a single facility.

Since an internet connection is a high bandwidth connection, more than one call can be connected without additional wiring. Hundreds of simultaneous calls can be maintained on a single internet connection. (For the technically minded, each phone call consumes about 100k of your bandwidth.)

When a call comes in on your number, the VOIP switch is programmed to answer with a pre-recorded message (which may or may not include routing choices to be selected by the caller) and then to ring to certain extensions or combination of extensions (the actual phones in your facility). The VOIP switch can also be set up to forward calls to your home phone, cell phone, anywhere.

Once the call is answered by one of the phones in your office, that phone can also perform any of a number of cammands which send signals directly back to the VOIP switch. These phones can, for example, transfer the call to another extension, conference two or more extensions, conference in an outside call, transfer a call to voice mail, etc, etc. When callers are placed on hold, the VOIP switch can play music or an advertising message of your choice.

VOIP switches also generally provide email notification of voice messages received, so that you can be aware of messages even when you are not in the office.

For outbound calling, office extensions dial any US or Canada number, in the usual format leading with 1 plus area code. This information is sent to the VOIP switch, which places the call through one of its interconnect arrangements. When the call is connected, the VOIP switch joins the extension to the call. All calls are billed at the same rate, whether they are across town or across the country. In other words, no local toll or long distance charges. VOIP service plans for businesses generally provide a fixed limit of calling minutes or unlimited domestic calling. These services may include international calling, usually at an additional cost.

Calls from one extension to another are almost always included in business service plans at no added cost, so that extensions to extension calls do not add to your bill. This presents some additional cast saving advantages should you happen to have employees in widely separated locations. For example, if you are headquartered in Los Angeles and you have a small sales office in Spokane, you can call from headquarters to sale office at no added cost. (With traditional phone service, you could expect to pay by the minute at long distance rates for every one of those calls.)

Most VOIP switches can also arrange for international dial-in numbers in such places as London, Berlin, Shanghai, Hong Kong. Anywhere where you have a significant business presence. These numbers, often a local call to the user, ring into your system just like local numbers.

Visit us at http://www.business-phones.us. Mention this article and any setup charges for your system WILL BE WAIVED.

Do Reverse Cell Phone Lookups Really Exist?

Reverse cell phone number lookups are in such high demand but yet so many people are incredibly skeptical about the ones which are out there. It’s strange really – because since many of the companies who provide reverse cell phone lookups are so secretive, it can be difficult to try any of them… so here are some questions and answers about the top ones:

Are There Any Free Ones?

Put simply… no.

Reverse cell phone lookups are only possible because large companies can afford to purchase many government databases which contain millions of records. They then take all the databases they have and splice them together to form a central database which you can then search by cell phone number.

This all takes time, money and effort… and just to cover their costs, these companies have to charge for access to their databases. It’s okay though because most of them provide a 60 day guarantee for you to ensure the details you find are 100% correct.

Where does the data come from?

The data comes from hundreds of government databases. The reverse cell phone lookup companies purchase these databases and mix them together to make a central database with millions of records (including cell phone numbers). People like you and me can then search this central database by the cell phone number to reveal such information as the owner’s name, address and background details.

Is it legal?

This method of collecting information is 100% legal because it’s all public information which someone has submitted and said could be passed on. It’s like when you sign up for 1 thing and you suddenly start receiving information about another – the information is sold around to different companies. This practice might seem unethical but it’s still legal, and the reverse cell phone lookup companies purchase it to put into their central database of information.

Which is the best?

There are several top reverse cell phone lookup companies out there but the best is one which allows you a 60 day guaranteed with every search. To do this, just type the number into the search box on this reverse phone lookup website and click the “search” button to begin.

How to Find Out Who Owns a Cell Phone Number

Finding out who owns a cell phone number is a big need for many people. Whether you just want to find out who keeps sending you those text messages, or even who your spouse has been calling, trying to find out who owns a cell phone number used to be extremely difficult and tedious… but not any more. Thanks to the Internet, we can now find out who owns any cell instantly.

The problem of finding out who owns a cell phone number is that the government has never made a central directory for it. Unlike landlines, they have kept cell phones private and have not published any sort of directory detailing who owns each number. This has been for two reasons, the first of which being that since cell phones are constantly changing their owner information, it would be incredibly difficult for the government to be able to list the constant updates needed for the owner details. The second reason is that since cell phones are not tied to a central address, it would also be incredibly difficult for the government to keep up with the location of the phone (since they are constantly moving around).

These two reasons have lead the government to not bother with providing a central cell phone directory, to the annoyance of many people like you and I. However, thanks to the Internet, we can now find out exactly who called by using sites such as Intelius or Reverse Phone Detective. These sites are incredibly popular and allow you to find out exactly who called just by typing the number into their search box.

These sites are known as reverse cell phone lookup sites, and have been cleverly created to help us find out cell phone owner information quickly and easily. They work by purchasing as many public records as they can find, which are basically small packets of information the government keeps of you, in times such as when you apply for a loan, etc. They purchase this information (which contains your cell phone number, address and name) and put it all into a central database. This database is then search-able by their cell, giving you instant access to all the details you need.

You can actually find out the name and address of anyone, just from their cell phone number, by typing it into this reverse cell phone lookup site.

How to Reveal a Caller’s Name From Their Cell Phone Number

Getting calls or texts from an unknown number can be daunting, with the fact that they know who you are without you even knowing their voice. It’s a big problem which used to not have any solution, but thanks to the Internet, it’s as easy as being able to type their number into a website now…

The problem with cell phone numbers is that, unlike landlines, they have got no central government directory which allows you to find out the owner information for the number. This is a big problem because it used to mean that you couldn’t find out the details for someone if you were trying to track them down by their mobile phone details. This was for two reasons, the first being that since cell phone ownership details are constantly changing, keeping up with the changes would be not worth the government’s time. Landlines are owned by a few different people, whilst cell phones can be passed around quicker than you can blink.

The second reason was because cell phones are not tied to a central address, meaning that they can change and move around freely. Unlike landlines, which had to stay in a central location, cell phones were constantly moving around the entire place. This meant that the government would have had to constantly update and track the various cell phones which would have been impossible.

These two reasons stopped there being any cell phone directory, making the tracking of cell phone details extremely difficult. However, thanks to some revolutionary companies, such as Reverse Phone Detective and Intelius, we can now find out exactly who owns a cell phone number just from typing it into a website. These sites are known as reverse cell phone lookup sites, and allow you to quickly find anyone’s details in seconds.

They work in a very clever way, by taking public records and then putting them into a central database. Public records are basically where you have forms or records that the government makes for you, and then lists for sale. Companies can then come and buy these records… and when the reverse phone companies do, it means that you can search for the cell phone number that’s listed in the records and then reveal the ownership information from them.

How to See Someone’s Name and Address From Their Cell Phone Number

Finding out someones name and address from their cell phone number is one of the most popular problems in the developed world today. Thanks to the lack of a central government wireless directory, many people are in need of people’s details but don’t know where to get them from… until today.

The problem with cell phone numbers is that there’s no central public directory for them. Unlike landlines, the government has not created a directory for cells because of two important reasons. The first is that since cell phones are deemed as being “private” numbers, the government felt it best to not reveal to the World who owns which one. This was a controversial decision, but one which is not changing.

The second reason is that since cell phone details are constantly changing, the government would simply not have enough resources to continually update any directory. Landlines are easy to record because they only change their details once every few years, but mobile phone ownership information & locations are always changing, making any directory have to be constantly updated a few times a week.

Although the lack of a central mobile phone directory is annoying, it’s not a problem any more because there are several Internet companies which have provided an even better service. Companies such as Intelius and Reverse Phone Detective now allow you to quickly find anyone’s details just from their phone number, by typing the number into their website.

These sites are known as reverse cell phone lookup sites, and are extremely popular. They work in a very clever way, by using public records to reveal such information as someones name and address from their cell number. Public records are basically small packets of information the government creates for you at times such as when you are born and when you are applying for a loan. They are freely available for the public to see and you can purchase them for a fee. These reverse phone companies buy up millions of these records which contain cell information, and then put it into a central database which you can search from their site.

The Top 3 Mobile and VoIP Phone Services For Entrepreneurs

Today’s entrepreneurs are moving at such a fast pace on their way to the top. They need a mobile phone service that can keep up with them. The top 3 mobile and VoIP phone services for entrepreneurs are listed below.

1) T-Mobile
T-Mobile small business plans start at $24.99 a month per line. It includes 1000 minutes for talk and text. And the small business plan premium package is $49.99 a month per line for the small business plan. The value plans for small businesses includes unlimited data, talk and text per line. There are no activation fees.

2) AT&T
AT&T offers many options for small business phone service. AT&T Business talks runs from $60.00 a month for 700 minutes up to $1600.00 a month for 30,000 minutes. There is a $36.00 activation fee. Some of the features of the plan are; nationwide long distance included no roaming charges nationwide, unlimited nights and weekends.

3) Verizon Wireless
Verizon Wireless has many plans for business. They range from $99.99 a month to $1640.99 a month. The plans include: unlimited national mobile-to-mobile minutes while in the U.S., there aren’t any domestic roaming or long distance charges, and you also get unlimited nights and weekends along with mobile web. You can get unlimited voice calling for up to 10 lines you do business with most frequently.

Business Voice Over Internet Protocol (VoIP) Phone Services

1) InTALK
InTALK is transforming small business communications. There are two plans. The first plan, unlimited annually runs $16.25 a month, or $195.00 a year. The second plan, unlimited monthly runs $19.95 a month. The features of the InTALK phone plans include; unlimited inbound and outbound minutes, unlimited international calls (rates do apply), online account management, voicemail, voicemail to email, visual voicemail, caller ID, call waiting, call hold, 3-way conferencing, and call screening just to name a few. You can choose a toll or a local number, and you can choose to keep your current number. There is no activation fee. They do offer a 30-day free trial.

2) Ring Central
Ring Central caters to small to medium sized business. Their plans begin at $24.99 per month per user up to $49.99 per month per user. Plan features include; unlimited calling and faxing, auto-reception, internet fax, toll-free or local numbers for voice and fax, and call forwarding. Ring Central offers 24/7 customer support. There are no set up fees or contracts required.

3) Phone Power
Phone Power offers several different plans. The plans run from a 24 month contract plan for $14.95 a month up to $199.95 a month for a 1 year pre-paid plan. Plan features include; a free second line, free international minutes, voice mail, voice mail to email online account management, caller ID block, block list, caller ID, call forwarding, call waiting and speed dial just to name a few. Phone Power offers a 30 day money back guarantee. Entrepreneurs are constantly on the go. They need phone services that can keep up with their crazy busy schedules. Any one of these phone companies will certainly give them the reliable and convenient phone service they need.

Going Green With Central Heating

Going green with central heating can reduce your carbon footprint and help preserve the earth for future generations. All humans must start to be responsible for the energy we use and the energy we waste. Going green with central heating will help you to accept your responsibility and lower your utility bills.

By going green with central heating you can save huge amounts of money every year on your utility costs. A central heating system is more efficient than space heaters, wood heaters, or any other types of heaters are. The centralized system heats all of the rooms in the home that you want heated at one time. Other types of heat sources require you to have several different heating units. More units mean that more energy is burned heating your home.

There are new smart thermostats that help you to control your centralized systems from your smart phone, tablet, or computer. When you are away from home you can have the temperature inside the home kept at just warm enough to protect your appliances and pipes from being damaged by the cold. You can use your smart phone to call your home and turn the heat up so that when you get home the temperature will be comfortable for you. You save a lot of money because you run the system on a lower setting and the lower the temperature is on your thermostat, the lower your electric bills will be.

There are units that have thermostats that you can program to turn to a desired temperature after a certain number of hours. These thermostats do not need you to use a cell phone or computer to tell them when to turn the heat up or down. They are designed to be programmed to keep the home comfortable during the hours the family are in it, and protected during the hours the family is away.

Some space heaters put off harmful gases when they are operated. Some of these units burn oil and emit harmful gases, or propane that can emit harmful gases, but with the centralized unit the main portion of the appliance is outside the home, and no harmful gases are released from the device.

Wood heaters require that you cut down living trees in order to heat your home. With the ever growing population there are fewer and fewer trees to clean our air and help cool our towns, and when you use wood to heat your home you reduce the number of living trees even farther. Trees help us and they provide shelter for many animals. Every time we can prevent one of these items from being chopped to the ground we will be helping to reduce the amount of pollution we have in our community.

It is our duty to do everything possible to stop the depletion of all of the natural resources on earth. We have to live our lives in ways that will allow future generations to have enough resources to live theirs.

A central heating system can help you to reduce the carbon footprint you leave behind. A central heating system can save you money while it helps the planet. You can find out more here.

Exploring Your Commercial Phone System Options

When searching for the perfect phone system for your place of business, it is important to note that there are three different forms of commercial phone systems for you to select from. By understanding the features of each of these types of systems, you will be better prepared to select the one that best meets the needs of your company, your employees and your customers.

PBX Systems

One of your options will be to install a PBX system. This is generally the best option if your company has more than 40 employees or if you need to have a system with advanced functionality. In the past, installing one of these systems involved having a large telecom cabinet that could take up quite a bit of space. Thanks to advancements in technology, however, these systems can now be installed without taking up much room. In fact, it is possible to have a PBX system rest on a desktop.

PBX systems generally come with a number of different features as part of the standard package, which means you likely will not have to pay extra for features such as voice mail or auto attendant features. PBX systems are usually completely programmable as well, which means they are capable of supporting the most complex communication implementations. Of course, you will pay extra for the added flexibility a PBX system provides, but the price difference between these systems and other types of systems generally is less than you may expect it to be.

Key Systems

Key systems are generally best suited to businesses with 5 to 40 employees. A central control device, which is called a key system unit (KSU), is used to provide extra features that are not generally available with ordinary telephones. In addition, a central unit makes it possible for users to make calls to other extensions that are included in the phone system while also preventing other users from picking up a line that is already in use. Most of today’s key systems come standard with a number of different features that most businesses need, but these systems may be less customizable than a PBX system.

There are some technical differences between how key systems and PBX systems function, but advances in technology have decreased the differences between the two systems. In fact, many of today’s key systems include features that were once exclusively found on PBX systems. In addition, some systems utilize software from both systems, which has lead to a sort of hybrid phone system that combines the characteristics of both systems.

Key systems and PBX systems must be installed by a professional and require professional maintenance. In addition, all outside telephone lines and inside extensions must connect to a PBX or KSU cabinet when utilizing one of these systems. As a result, wiring and configuring these systems can be quite costly. In addition, unless your current phones are relatively new, you will likely need to purchase new phones in order to make certain they are compatible with the system’s central unit.

KSU-less Systems

KSU-less Systems are generally best for companies with less than 10 employees. These systems are capable of providing many of the same features found with other commercial phone systems, but at a much lower cost. In addition, there is no need to install a central cabinet because the actual phones contain the technology that is necessary to allow them to communicate with one another.

Since you do not have to permanently wire KSU-less systems into the office, they can be easily unplugged and moved to any other location or sold if necessary. In this way, the phones in a KSU-less system can be treated just as you would treat any other piece of office equipment.

Although KSU-less phones do not need to be wired to your office, it is important to make certain the phones are compatible with the type of wiring that you are using in the office as well as any other accessories, such as modems and answering machines. In addition, you should be prepared to install, program and maintain these systems on your own, as these systems generally are not supported by telecom vendors. If you are uncomfortable with overseeing your phone system on your own, you might want to go with a KSU or PBX system instead.

Another downside to KSU-less phones is the fact that they are more prone to crosstalk, which occurs when conversations among different users bleed into each other. Since the cost of KSU, PBX and hybrid systems continues to drop, many businesses prefer to spend the extra cash to purchase one of these systems in order to avoid the problems associated with KSU-less systems.